Shipping policy
At Chillax Products Australia, we strive to provide a seamless and hassle-free shipping experience for our customers. Please review the following Shipping Policy to understand how we handle the delivery of your orders.
Shipping Included:
- The price of all products on our website includes shipping costs. You can shop with confidence knowing that there are no additional shipping charges at checkout.
Carrier Selection:
- We utilize various carriers to deliver your orders, depending on the region in which the delivery is being made.
- Our selection of carriers is based on factors such as shipping speed, reliability, and cost-effectiveness to ensure the timely and efficient delivery of your items.
Delivery Timeframes:
- Delivery times may vary depending on your location and the carrier used for shipping. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
- While we make every effort to deliver your order within estimated timeframes, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions.
Warranty Claims:
- For warranty claims, customers are responsible for organising their own freight and covering the associated shipping charges for returning the product to Chillax Products Australia. Please refer to our Warranty Policy for more information on initiating a warranty claim.
Shipping Restrictions:
- At this time, we only offer shipping within Australia. We do not ship internationally.
Contact Us:
- If you have any questions or concerns regarding our Shipping Policy or the delivery of your order, please contact us.
Thank you for choosing Chillax Products Australia. We appreciate your business and are committed to providing you with a positive shopping experience from start to finish.